Student Protection Plan

Find out how to submit an accident claim under the Student Protection Plan via Income's online portal.

Last updated 3 August 2026

Student Protection Plan

SUMMARY OF CLAIMS PROCEDURES

All claims should be submitted as soon as possible subjected to a cap of 365 days from the date of accident.

Process

Online Submission

1. Go to Income's GPA portal at https://studentgpa.incomegroupins.com.sg
2. Click on "New/Follow up Accident Claim"
3. Complete online claim form
4. Upload tax invoice(s), receipts (outpatient/inpatient claims) and required documents
5. Confirmation email will be sent to parents or students, and school administrator

Follow Up Claim Submission

1. Go to Income's GPA portal at https://studentgpa.incomegroupins.com.sg (opens in new tab)
2. Click on "New/Follow Up Accident Claim"

Enquiry on Status of Claims

1. Go to Income's GPA portal at https://studentgpa.incomegroupins.com.sg (opens in new tab)
2. Click on "Check Claims Status"

Required Documents

1. For hospitalisation or day surgery, a copy of Inpatient discharge summary/ Day surgery form/ Attending physician's medical report
2. Police report, if applicable
3. If you have submitted a claim to any third party who has reimbursed your bills (e.g. other insurance policies/ insurers/ your employers), please submit copies of the following documents:
a. Reimbursement letter/ claim settlement letter from other source
b. Copy of the Shield Plan's settlement letter if there is any payment by Medisave-approved Integrated Shield Plan.
Please note that the list of documents above is not exhaustive. Other documents may be requested if necessary.

Please refer to the product factsheet (opens in new tab) for more information.